Privacy Policy

Last updated: May 4, 2026

Neurotherapeutix (“us”, “we”, or “our”) operates the Neurotherapeutix website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at neurotherapeutixnyc.com/terms-and-conditions

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name
• Email address
• Telephone number

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SMS / Text Messaging Communications

Neurotherapeutix offers SMS (text message) communications to patients and prospective patients who choose to opt in. This section describes what information we collect in connection with SMS, how we use it, and who it is (and is not) shared with.

Information We Collect

When you opt in to receive SMS messages from Neurotherapeutix, we collect:

• Your mobile phone number.
• Your name and, where you provide it, additional contact details (such as email address).
• The date, time, and content of the messages you exchange with us.
• Your consent record, including the date and source (web form, in-office form, or other channel) where you opted in.
• Limited technical information associated with message delivery (such as carrier delivery status), provided to us by our SMS service provider.

Consent to receive text messages

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes.

How We Use Your Information

We use the information collected through SMS solely to communicate with you about your relationship with our practice. Examples include:

• Appointment scheduling, confirmations, reminders, and follow-ups.
• Responding to questions you send us by text.
• Account or treatment-related notifications.
• Customer service and support.
• Operational notices (such as office closures or scheduling changes).

We do not use SMS information for marketing by third parties, and we do not sell your information.

Who We Share Your Information With

We share the personal information described above only as necessary to operate our practice and deliver the messages you have requested. This may include:

• Our SMS messaging provider (RingCentral) and the underlying mobile carriers, strictly to deliver and receive messages on our behalf.
• Service providers that support our practice operations (such as practice-management or appointment-scheduling platforms), under contracts that require them to protect your information.
• Disclosures required by law, legal process, or to protect the rights, safety, or property of Neurotherapeutix, our patients, or others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS consent is not shared with third parties.

Your Choices

You can opt out of SMS messages from Neurotherapeutix at any time by replying STOP to any message you receive from us. You can request help by replying HELP, or by visiting https://neurotherapeutixnyc.com/. Opting out of SMS will not affect your ability to receive care from our practice through other channels.

Security and Retention

We use commercially reasonable administrative, technical, and physical safeguards to protect the information collected through SMS. We retain SMS records for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children

Our SMS program is not directed to anyone under the age of 18, and we do not knowingly collect SMS information from anyone under 18.

SMS Terms of Service

By opting in to SMS messages from Neurotherapeutix — whether through a web form, paper form, in-person request, or other medium — you agree to these SMS Terms of Service.

Program Description

Neurotherapeutix sends SMS text messages to individuals who have opted in. The types of messages you can expect to receive include:

• Appointment reminders, confirmations, and rescheduling notifications.
• Account and treatment-related notifications.
• Replies to questions you send to us by text (conversational messages).
• Operational notices (such as office closures or scheduling updates).
• Customer service and support communications.

Message Frequency

Message frequency varies based on your interaction with our practice.

Message and Data Rates

Message and data rates may apply. Please consult your wireless carrier for details about your messaging plan.

Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive a one-time confirmation message and will not receive further SMS messages from us. To opt back in, contact our office or submit a new opt-in request.

Help

For assistance, reply HELP to any message you receive from us, or visit our website at https://neurotherapeutixnyc.com/.

Privacy

Your privacy is important to us. See our Privacy Policy at https://neurotherapeutixnyc.com/privacy-policy/ for information about how we collect, use, and protect your personal information. SMS consent is not shared with third parties.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Eligibility

You must be the account holder or authorized user of the mobile phone number you provide, and you must be at least 18 years old to opt in.

Changes to These Terms

We may update these SMS Terms of Service from time to time. Material changes will be posted on this page with an updated effective date.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.